FAQ

Frequently Asked Questions (FAQ)

General Information


Q: What types of products do you sell?
A: We specialize in a variety of travel bags including our revolutionary AirVac backpacks, duffel bags, and travel accessories.

 

Order process & payment

Q: How can I place an order?
A: Simply browse our webshop, add your desired items to the cart, and proceed to checkout.

Q: How fast is my order processed?

A: We process your order within 24 hours after you have placed it.

 

Q: What payment options do you accept?
A: We accept the following payment methods:
- iDEAL

- PayPal

- Credit Card (Visa, MasterCard, American Express)

- Klarna

- Google Pay

- Appel Pay

- Gift Card

Every payment is secured and protected, making sure your information and privacy are protected at all times.

 

Shipping


Q: How long will it take to receive my order?
A: Shipment typically takes between 4 to 10 business days, depending on your location. We ship directly from our manufacturer wich makes it possible for us to keep the price of our products lower. 

Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping times and costs may vary depending on the destination. If you can not see your country in the adres selector please feel free to contact us and we will sort the issue right away.

 

Returns & Refunds

Q: What is your refund policy?
A: We offer a 30-day refund policy from the date of purchase. If you are not satisfied with your product, you can return it within this period. To initiate a return or refund request please contact us at info@jetpeakessentials.com. Make sure to provide your contact information an order number.

Q: Who pays for the return shipment costs?
A: Return shipment costs are the responsibility of the customer.

Q: How do I return an item?
A: To return an item, please contact our customer service team to initiate the return process. Ensure the product is in its original condition and packaging. Provide your order number and reason for return to info@jetpeakessentials.com

Q: How long does it take to process a refund?
A: Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Q: What is the Lifetime Waranty?
A: Beneath you will find our Lifetime Waranty policy wich we maintain on all our JetPeak Backpacks and Bags:

Lifetime Warranty Policy

1. Scope of Warranty

JetPeakEssentials offers a lifetime warranty on all JetPeak Backpacks purchased directly from www.jetpeakessentials.com or an authorized retailer. This warranty covers manufacturing defects and quality-related issues under normal use for the lifetime of the product.

2. Coverage

This warranty covers:

  • Manufacturing Defects: Issues arising from flaws in materials or workmanship that occur during the production process.
  • Quality-Related Issues: Problems that affect the normal functioning or durability of the product under regular use conditions.

3. Exclusions

This warranty does not cover:

  • Damage resulting from misuse, abuse, or improper handling.Normal wear and tear.Accidental damage (e.g., drops, spills).
  • Unauthorized repairs or modifications.
  • Cosmetic damages such as scratches or dents that do not affect product functionality.
  • Damage caused by environmental factors (e.g., exposure to extreme temperatures, moisture, or chemicals).

4. Warranty Claim Process

To file a warranty claim, follow these steps:

  1. Contact Customer Service: Reach out to our customer service team at [Contact Information] to initiate a claim.Provide your proof of purchase, a description of the issue, and any relevant photos or videos.
  2. Inspection and Verification: Upon receiving your claim, our team will inspect the product and verify the defect. This may involve requesting additional information or returning the product for evaluation.
  3. Resolution: If the defect is confirmed, we will, at our discretion, either repair the defective product, replace it with a new or refurbished product, or offer a refund of the purchase price.
  4. Return Shipping: For confirmed warranty claims, JetPeakEssentials will cover the cost of return shipping. Instructions for return shipping will be provided during the claim process.

5. Terms and Conditions

  • This warranty is non-transferable and applies only to the original purchaser.
  • Proof of purchase is required for all warranty claims.
  • Warranty service must be obtained directly from JetPeakEssentials.
  • The decision to repair, replace, or refund the product is at the sole discretion of JetPeakEsse tials.
  • We reserves the right to deny any warranty claim if the terms and conditions are not met, or if the defect or issue does not fall under the coverage of this warranty.

6. Customer Responsibility

  • Ensure proper use and maintenance of the product as per the user manual and guidelines provided.
  • Report any issues as soon as they are noticed to avoid further damage.

 

Customer Service

Q: How can I contact customer service?
A: You can reach our customer service team via email at info@jetpeakessentials.com

Q: What are your customer service hours?
A: We will respond to your questions in 24 to 48 hours.

Additional information


Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email to track your package. You can also put in your order number on our Order Tracking page to track your order all the way.

Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. You can purchase them directly from our webshop.

Q: How can I stay updated on new products and promotions?
A: You can sign up for our newsletter to receive updates on new products, special offers, and promotions. Our main promotion is done via our TikTok page, @JetPeakEssentials. Follow us to stay updated on the latest products and innovations.

If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help you with all your travel bag needs!

Love,

Liz & Nick

Founders, JetPeakEssentials